# Locked Quarantine

### How to fix your Locked Quarantine System

This may occur due to various reasons, including unauthorized changes to server settings, misconfigurations, which can trigger the quarantine to lock automatically. Understanding these potential causes can help prevent future occurrences and ensure the stability of your server environment.

### Steps to take

To address the "Quarantine is Locked" error message effectively, you can follow these detailed instructions:

1. **Join Our Discord Server**: Begin by joining our [<mark style="color:blue;">**official Discord server**</mark>](https://discord.gg/ubmz9ATSb3) where the core team are available to assist you. This platform allows you to communicate directly and other users who might have experienced the same issue.
2. **Prepare Your Server/Guild ID**: Before contacting support, ensure you have your server/guild ID readily available. This ID is essential as it helps us quickly locate and assess the problem affecting your quarantine settings. To find your server/guild ID, you can enable developer mode in Discord settings and right-click on your server's icon to copy the ID.
3. **Request Assistance from the Core Team**: Once you're connected to our Discord server, reach out to a Core Team member. You can locate them in the members list, typically highlighted with specific roles or tags. Politely request their help to unlock the quarantine. They possess the necessary permissions and expertise to address such issues.
4. **Provide Details**: When contacting the Core Team, provide them with your server/guild ID and any additional relevant details about the issue you're encountering. This information helps expedite the process and ensures that your request is handled efficiently.
5. **Follow any Additional Instructions**: The Core Team member may give you further instructions or ask for additional information. Follow these steps carefully to resolve the issue completely.

By adhering to these steps, you ensure a smooth and efficient resolution to the "Quarantine is Locked" error message, allowing our core team to assist you effectively.


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